Privacy statement

This privacy policy applies to the website and the services of Elena Werner, with registered office at Gebroeders Vandeveldestraat 111 A, 9000 Ghent and with company number BE 0822.100.041.

Elena Werner processes personal data about you because you use our services and / or because you provide them yourself (via our contact form or quotation form). Elena Werner acts as controller for the processing of your personal data.

The purpose of this privacy policy is to provide you with information regarding the personal data that Elena Werner collects, why we collect this personal information and exactly what happens to your personal data.

By accessing and using the website you explicitly agree with the following terms and conditions:

Elena Werner attaches importance to your privacy. Although most of the information on this site is available without personal details being provided, it is possible that the user is asked for personal information. The information may include the following information: name, e-mail address, postal address, age, preferences for product use and / or behavior, demographic data, etc.

If you provide Elena Werner information in any way, you expressly authorize Elena Werner to use this information with a view to:

– providing information and support;
– answer your request and / or provide you with the necessary documentation;
– the recording and processing of your data in our general customer database;
– the processing of transactions you carry out on our website and the setting up of market surveys or customer satisfaction surveys;
– conducting promotion and prospecting through direct marketing via e-mail, only if explicit permission has been given.

The user can, free of charge and on request, oppose the use of his data for direct marketing. To this end he will address Elena Werner, Gebroeders Vandeveldestraat 111 A, 9000 Ghent, ​​or via e-mail to Your personal data will never be passed on to third parties. In accordance with the law on the processing of personal data of 08/12/1992, the user has the legal right to inspect and correct his personal data. Subject to proof of identity (copy of identity card), you can receive the written notification of your personal data free of charge via a written, dated and signed request to Elena Werner, Gebroeders Vandeveldestraat 111 A, 9000 Ghent or via e-mail to If necessary, you can also ask to correct the data that would be incorrect, incomplete or non-pertinent.

Elena Werner can collect anonymous or aggregated data of a non-personal nature, such as browser type or IP address, the operating system you use or the domain name of the website from where you came to the Elena Werner website, or through which you leave it. This allows us to permanently optimize the Elena Werner website for the users.

the use of  ‘cookies’

During a visit to the site, ‘cookies’ can be placed on the hard disk of your computer and this only in order to better tailor the site to the needs of the returning visitor. These mini files or cookies are not used to check the surfing behavior of the visitor on other websites. Your internet browser allows you to prevent the use of cookies, to receive a warning when a cookie is installed or to remove the cookies from your hard drive afterwards. Consult the help function of your internet browser.

google analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “cookies” (text files placed on your computer) to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including Your IP address) is transferred to and stored by Google on servers in the United States.

Google uses this information to keep track of how you use the website, to compile reports on website activity for website operators and to offer other services relating to website activity and internet usage. Google may provide this information to third parties if Google is legally obliged to do so, or if these third parties process the information on behalf of Google. Google will not combine your IP address with other data held by Google. You can refuse the use of cookies by choosing the appropriate settings in your browser. However, we would like to point out that in that case you may not be able to use all the features of this website. By using this website you consent to the processing of the information by Google in the manner and for the purposes described above.

Elena Werner reserves the right to change the privacy policy, partly as a result of new developments. We therefore advise you to consult this privacy policy regularly. This version of the privacy policy was last amended on 5 January 2019. Elena Werner will not store your personal data longer than necessary and delete it at the latest one year after your last visit to the website or contact Elena Werner.